01 Introduction
Welcome to tbajee21. We understand how important your personal information is to you. In this Privacy Policy, we are transparent and straightforward about how we use your data, where we store it, and how we keep it secure.
By using the tbajee21 platform or creating an account, you are considered to have agreed to this policy. It's worth a quick read — it won't take long, and you'll learn a lot about your rights.
Key Points: tbajee21 never sells your personal data to third parties. We use your information solely to improve your experience and ensure platform security.
This policy applies to the tbajee21 website, mobile app, and all associated digital services.
02 What Data Is Collected
Tbajee21 only collects the data that is necessary to operate the platform. We do not collect excessive or unnecessary information.
Directly Provided Information
| Data Type | Purpose | Mandatory? |
|---|---|---|
| Full Name | Account Verification & KYC | Yes |
| Mobile Number | Login, Payment, OTP | Yes |
| Email Address | Notifications, Support | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| NID / Passport | Large Withdrawal Verification | When Required |
| Payment Information | Transaction Processing | Yes |
Automatically Collected Data
When you use tbajee21, certain technical information is collected automatically:
- IP Address & Device Type
- Browser & Operating System Information
- Time Spent on Platform & Usage Patterns
- Login Date & Time
- Betting History & Transaction Records
This information is used to maintain platform security, identify technical issues, and improve the user experience.
03 How Your Data Is Used
Tbajee21 uses your information only for specific, legitimate purposes. Each purpose is outlined clearly below:
- Account Management: For registration, login, password reset, and KYC verification.
- Payment Processing: For verifying deposits, withdrawals, and transactions.
- Security: To detect suspicious activity, fraud, and duplicate accounts.
- Customer Support: To respond to your complaints or queries and resolve any issues you may have.
- Promotion: To send you relevant offers and updates, with your consent.
- Legal Obligation: To comply with requests from government or regulatory authorities.
- Service Improvement: To improve platform features and performance.
Regarding Advertising: tbajee21 does not sell your data to advertising companies. However, email or SMS may be used to send promotional messages from the platform itself. You can opt out at any time.
04 Who Your Data Is Shared With
Tbajee21 shares your data only to a very limited extent and strictly where necessary. Below is a clear breakdown of who we share it with, why, and how much:
Payment Partners
Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket. These providers have their own privacy policies and are committed to keeping your data secure.
For Legal Compliance
If law enforcement or regulatory authorities in Bangladesh issue a legally valid request, the required information may be disclosed. In such cases, providing the data is our legal obligation.
Technology Service Providers
We work with trusted technology partners for server hosting, cybersecurity, and analytics. They receive only the data necessary to provide their services and are not permitted to use it for their own purposes.
What Is Never Shared
- Your full NID details to advertising companies.
- Your betting history or financial data to third parties for commercial purposes.
- Personal contact details (phone, email) to marketing companies.
05 Data Security Measures
Tbajee21 upholds the highest industry standards in protecting your data. Here is what we actually do — not just in words, but in practice:
- SSL/TLS Encryption: Every connection is encrypted with 256-bit SSL — no one in between can intercept it.
- AES-256 Data Storage: All sensitive data stored on our servers is kept encrypted.
- Two-Factor Authentication (2FA): Additional OTP protection at login.
- Regular Security Audits: Regular audits are conducted by third-party cybersecurity experts.
- Anti-Fraud System: Our automated systems detect suspicious activity in real time.
- Staff Training: Our staff receive regular training on data privacy.
- Access Control: Your information is accessible only to authorized personnel.
Please keep in mind — no system on the internet can guarantee 100% security. So keep your password strong, enable 2FA, and report anything suspicious to support immediately.
06 Cookie Policy
Tbajee21's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help the platform recognize you.
You can disable optional cookies from your browser settings. However, disabling essential cookies may cause issues with login or payments.
07 Your Rights
You have clear rights over your data at tbajee21. These are outlined in detail below:
Right to Know
You can submit a request to find out what information we hold about you.
Right to Rectification
You can request corrections if any of your information is inaccurate.
Right to Erasure
Upon account closure, all data beyond legal obligations will be permanently deleted.
Right to Restrict Processing
You can object to your data being used for specific purposes.
Data Portability
You can request a copy of your data in a standard, portable format.
Right to Opt Out of Marketing
You can opt out of promotional messages at any time.
To exercise these rights support@tbajee21.appSend us an email and we will respond within 30 business days.
08 Data Retention Period
Tbajee21 does not retain any data longer than necessary. Retention periods are outlined below:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Account Closure + 5 Years | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulatory Claim |
| Betting History | 3 Years | Dispute Resolution |
| Support Chat Logs | 2 Years | Service Quality Assurance |
| Cookie Data | Session – 1 Year | Varies by Type |
Once the retention period expires, data is securely deleted or anonymized.
09 Minor Protection
Tbajee21 does not knowingly collect any information from users under the age of 18 and does not permit them to use the platform.
If we discover that a minor's information has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child has created an account on tbajee21, please support@tbajee21.appto reach us. We'll take action promptly.
10 Contact & Policy Updates
Policy Changes
Tbajee21 may update this Privacy Policy from time to time. For significant changes, a notice will be posted on the website and sent to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Contact Us
For any questions, complaints, or requests regarding this Privacy Policy or your data:
- Email: support@tbajee21.app
- Live Chat: Chat button at the bottom-right corner of the platform
- Support Hours: 24 hours a day, 7 days a week
We typically aim to respond within 24 hours.